Tom Saunders of NESTA has written an excellent post: Power to the people: how cities can use digital technology to engage and empower citizens. It recommends four strategies:
- Resist the temptation to build an app;
- Think about what you want to engage citizens for;
- Remember there’s a world beyond the internet; and,
- Pick the right question for the right crowd.
The post discusses these recommendations and provides examples. Well worth reading.